Ever wonder what all of those different tools are in the back of heating and cooling repair truck? As an HVAC service technician, my tools basically fall into two categories. Half of the tools I carry in my truck are used on a weekly basis for more common furnace and air conditioner problems. The rest of my tools are specialty devices needed to diagnose or repair specific furnaces or air conditioners. These specialty tools might only be needed once or twice a year, and I even have a couple of tools I haven’t used in over two years. Despite this fact, ever single service repair technician from Four Seasons carries this equipment to every repair call that they go on.
First Call Repair Completion
Why do all of our service technicians bother to carry them? Well, our company has the highest first call completion rate of any company I know of. That basically means that we fix your furnace or air conditioner right on the spot, and return calls to your home are a rarity. We can do this because we have the tools and parts we need on our trucks, and we know how to use them. Our dedication to continuing education is the second reason we can achieve this, and it has earned us a reputation as the best service department in Chicagoland. Every week all of our service technicians come to the shop for a service update meeting. These meetings consist of new product education, discussions of service bulletins issued by manufacturers, and new tools and trouble shooting techniques.
Try Us Out for Yourself
For those of you that have not had us out to repair or maintain your heating and cooling equipment, ask a neighbor what they think about our service, and you may be surprised. Our customers are our best advertisement, and the proof is in our work.