When your furnace needs repairs, it can be difficult to choose a contractor to take care of the job. Every company makes claims that they are the best, but how do you know who to trust? There are a few questions that every person should ask their potential HVAC company before scheduling a repair.
Q- How long will it take you to get here?
A- There are a lot of HVAC companies that claim to have quick response times, but what may be quick to them, may not be quick to you. Many companies will put you on a list, but if your home is not conveniently located, they may just leave you to wait all day for a technician that will never show up!
At Four Seasons Heating and Air Conditioning, they offer 24 hour emergency service and installation, and they boast a 2 hour response time. When you schedule an appointment for a time-frame with Four Seasons, they get the technician to you when they say that they will! When you choose Four Seasons, you can rest assured that your unit will be repaired in a timely fashion.
Q- How do you charge for labor?
A- Labor rates seem to be constantly fluctuating. One company may charge one rate for the first hour and then another for each additional hour. It ends up feeling like some complicated math equation that you cannot figure out.
With Four Seasons Heating and Air Conditioning they deliver up front pricing on every job that they perform. The price that the technician quotes before the work is done is the same price that you pay. No add on fees or hourly charges to gouge the customer. At Four Seasons, they understand how hard their customers work for their money, so even if the job takes longer than expected, the price will never change.
Q- What kind of training do your technicians have?
A- The HVAC industry is unfortunately an easy target for scam artists. Many companies will hire any guy off the street just to make a quick buck and run. Just because someone says they know how to fix a furnace, doesn’t mean that they really have any idea what they are doing.
Four Seasons has a reputation of professionalism and skill in the HVAC industry. They earned this by hiring only NATE and EPA certified technicians. Servicemen who have gone through this level of training are proficient in all types of furnaces and can handle any challenge that they may encounter while working on your furnace repair.
Q- Do you guarantee your work?
A- If you do not ask about a warranty, you should not assume that you have one. Many companies will repair your furnace without any sort of guarantee or warranty on their technicians work. The last thing you want to happen to you is to spend hundreds of dollars on a repair that may not last more than a week.
Four Seasons Heating and Air Conditioning backs up all of the work that is performed by their technicians with a 100% satisfaction guarantee. If for any reason you are not satisfied with the work that one of their technicians performed, simply contact their excellent customer services department, and in no time at all your problem will be taken care of. Also, on top of their guarantee, the parts that they install come with individual warranties that guarantee replacement within a certain time period. Ask your technician about the warranty of the parts being used in your repair.
Q- Do you use subcontractors?
A- There are several heating and cooling companies in this industry do little more than delegate the work. They do not hire their own employees; they outsource the work to subcontractors. The problem here is that you as the customer have no idea who you are letting in your home. This person may not be licensed, or they may not even know what they are doing. Most companies that run their business this way do it so that when the subcontractor makes a mistake they are not held accountable.
Four Seasons service technicians are employees of Four Seasons, not subcontractors. Each and every one of their technicians have met Four Seasons standards of excellence, and have gone through rigorous training before they ever step foot inside your home. They are licensed and insured. So if a mistake is made, Four Seasons will take full responsibility and make the necessary changes until you are happy with the work.
It is easy to see that with Four Seasons there are no gimmicks or tricks, just straight forward honest customer service.