We know we can rely on major department stores and retail outlets to provide excellent customer service and stand behind their work and still get low prices. That may not always be the case when it comes to professional service companies, particularly when it comes to “low price” duct cleaning. In this economic climate as we all strive to spend less and save more it is reasonable to look for the best deals. Many “low price” duct cleaning companies are taking advantage of this by attaching hidden fees and additional charges once they are in your home.
To protect yourself from such deceptive practices here are a few tips, as well as a link to an investigative report by a Chicago television station detailing how disreputable companies often add additional charges to your duct cleaning bill.
If you want professional duct cleaning services consider the many outlets to referrals such as consumer review websites, seek a referral from a family member or friend who has had duct cleaning services performed previously. Also, search your local Better Business Bureau website to view a duct cleaning company’s letter grade (A-F) any complaints and to get a sense of how long the company has been a member of the BBB or how long they have been in existence. Often what you will find with “low price” duct cleaning companies is that have a history of consumer complaints or may only have just started their business.
Always seek a professional duct cleaning company with a reputation for customer service before and after the sale and a company with a history of fair and ethical practices. Many companies also are members of NADCA – the National Air Duct Cleaners Association which certifies it’s members and provides training.