- Forgetting to Confirm the Price:
Just because the price on the coupon says the service will cost a certain price, doesn’t mean that it actually will. Many illegitimate companies will use an attractively low price to get their foot in the door and then jack up the cost with hidden fees and add-on services. If you don’t ask, don’t assume. Some companies do offer valuable add-on services, but they will be up front about the costs and not obligate you to purchase them if you do not want to. Sometimes technicians will make recommendations that are actually helpful but that may not be included in the tune-up.
- Hiring Based on Price Alone:
Everyone wants to get a good price, and they don’t want to pay more for a service if they can get it cheaper elsewhere. However, in the HVAC industry you get what you pay for. If the price seems too good to be true, the services are probably illegitimate. A $40 furnace cleaning is probably too low of a price for a company to actually make a profit. You have to consider the money that they invest to send the technician to your home, and choose wisely. Odds are if they are charging a super low price the technician is not trained and the service will do more damage than good, or at the very least not be completed properly.
- Hiring Based on Quality of Equipment:
Just because a company claims to have “top of the line equipment” doesn’t mean they know how to use it. Many companies will brag about how great their equipment is, but say little about their technicians. Ask the company you plan to use what kind of training their technicians have before you hire them. NATE certification is recognized in the industry as a good way to tell if the serviceman knows his stuff. If the company doesn’t hire certified technicians, you will have no way of knowing what kind of training the man cleaning your furnace had. NATE technicians have studied rigorously for months in order to earn their certification. That is the kind of serviceman you want working on your furnace.
- Neglecting to Verify the Guarantee:
Not all companies guarantee their work, and some companies have a guarantee that is full of loop holes and exceptions. These are not companies you want to hire. If they can’t offer a clear and concise warranty on their work then the service they are offering is probably not very good. You don’t want to get caught paying for expensive repairs because you went the cheap route and had an illegitimate company clean your furnace incorrectly.
- Neglecting to Check References and Credentials:
When you call to schedule your cleaning, ask if there is anywhere that you can read consumer reviews or customer testimonials about the company. Up standing companies will often place customer testimonials on their website, or if they are BBB accredited, they will encourage you to check out their rating on the Better Business Bureau website. Business’ that are accredited by the BBB offer legitimate services that can be trusted. When they make a mistake, they are the companies that own up to the problem and do everything in their power to set things right.
Wondering how you are going to find a company that fits all of these requirements? Look no further than Four Seasons Heating and Air Conditioning. Their 20+ point certified tune-up is backed up by a no breakdown guarantee. If you have a breakdown after a Four Seasons cleaning, they will return for free to repair the issue. Also, all of their servicemen are NATE certified and fully licensed and bonded. Finally, Four Seasons carries a BBB accreditation and an A+ rating. Four Seasons is a company you can trust to clean your furnace the right way the first time.